Frequently Asked Questions
What Started Queer In The World?
The world is a big place, and we don’t believe ‘being gay’ should define where we travel!
So years ago we created Queer in The World, an online resource for gay and lesbian travelers who want to connect with their global LGBT family. And now, thanks to popular demand, you can own the merch with this, our new gay fashion shop providing queer fashion for the LGBT+ community.
Or really anyone who wants to look fabulously drop dead gorgeous....
I Like A Design But Would Like It On Another Product, Can You Help?
Yes, in most cases we can. Just send us a email at firstname.lastname@example.org with the design you would like and the product that you think it would go best on.
We can either then make a custom order for you (generally at the same price as a comparable product) or if we really like your idea we might just add it to the store for you to purchase as usual!
Where Is Queer In The World: The Store Located?
Queer In The World is a registered business in New Zealand, but in order to offer friendly prices and cost-effective shipping we ship our products from four locations: North Carolina and California in the USA, along with Mexico and Latvia.
Having locations on two continents allows us to reach customers all over the world with ease, to get products quicker to you, and to keep prices down.
Some items are stored in multiple warehouses, so in rare cases they may be shipped separately to get them to you faster.
What Are Your Estimated Free Shipping Delivery Times?
This depends on where in the world you are located. While we are so happy we can provide free shipping to everyone worldwide, some places to take longer than other.
Your order will be sent out from our warehouse on average within 3 days of ordering and from there our average shipping times are:
USA: 5-8 business days
Canada: 6-12 business days
World: 10-20 business days
What Do I Do If My Order Never Arrived?
If your order didn't end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost.
If the shipping address was correct, get in touch with us at email@example.com making sure you quote your order number. All of our products are sent with tracking information and for packages lost in transit, we'll cover the costs of reprinting and shipping a replacement order for you.
Im this case, it would also be good to double check that with your local post office to try locate the lost order.
In the extremely unusual situation where your tracking informations shows the package has been delivered but you thin you have not received it, please get in touch and we will see what can be done.
Please be aware: All claims must be submitted no later than 4 weeks after the estimated delivery date.
What Are The International Taxes, Duties, Etc. That I Have To Pay?
We are legally required to charge three different types of taxes:
- Sales tax on some orders going to the US, set by each state.
- VAT (value-added tax) on some orders going to the EU & the UK.
- GST (goods and services tax) to all orders going to Australia and New Zealand.
These are all included in the final check out price and are clearly visible.
As we ship anywhere in the world, on rare occasions it is possible that other international shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take any responsibility for customs fees.
What About Damaged Items? Or if My Order Is The Wrong Size?
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week's time!
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at firstname.lastname@example.org and we'll let you know what your next steps are.